HP Hewlett Packard Scanner L2738A User Manual

HP Scanjet 7000/5000 Scanner  
User Guide  
 
Contents  
1
 
2
 
1 Scanner overview  
This User Guide covers what you need to know about using your scanner.  
Scanner hardware  
1
2
3
4
5
6
7
Front panel  
Power save button  
Document feeder  
Latch to open scanner  
Power switch  
Power supply input  
USB input  
See also  
Scanner front panel buttons  
Use the buttons on the scanner front panel to start a scan and to configure some scanner  
settings.  
Scanner overview  
 
3
       
Chapter 1  
Icon  
Button name  
LCD  
Description  
1
Displays available scan profiles and status  
and error messages.  
Displays the number of copies you  
specified for copying.  
2
OK/Select  
Allows you to scroll the list of scan profiles, view  
their details, and specify the number of  
copies.  
Press  
and  
to scroll through profiles  
or specify number of copies.  
Press OK to view scan profile details,  
return to the list of profiles when viewing  
scan profile details, and to specify the  
number of copies for a copy profile.  
3
4
5
Scan Simplex  
Scan Duplex  
Tools  
Starts a one-sided scan or copy.  
Starts a two-sided scan or copy.  
Opens the HP Scanner Tools Utility where you  
can perform the following tasks:  
Configure the list of profiles on the scanner  
front panel  
Create scan profiles that use third-party  
scanning software  
View information about scanner settings,  
status, and maintenance  
6
7
Cancel  
Back  
Cancels a scan or copy in progress.  
Returns you to the list of profiles when you are  
viewing profile details or specifying number of  
copies for a copy profile. Pressing  
when  
specifying number of copies cancels your  
selection.  
See also  
Scanner lamp setting  
The scanner supports two modes of lamp operation:  
In Power Save mode, the scanner lamp times out and turns off automatically after  
about 15 minutes of inactivity. If the scanner lamp has turned off and you want to  
scan, either press the Power Save button or load originals into the document feeder.  
In Instant Lamp On mode, the scanner lamp times out and turns off automatically  
after about 15 minutes of inactivity, but it remains warm and ready to scan.  
4
Scanner overview  
 
         
To switch from Power Save mode to Instant Lamp On mode, select the Enable Instant  
Lamp On check box on the Settings tab of the HP Scanner Tools Utility. To switch back  
to Power Save mode, clear the Enable Instant Lamp On check box.  
Scanner software  
The scanner comes with an assortment of scanning and document-management  
programs, including:  
HP Smart Document Scan Software  
HP Smart Document Scan Software guides you through the scanning process. To  
open the software, double-click the HP Smart Document Scan Software icon on  
the desktop. For more information, see the HP Smart Document Scan Software Help.  
Main Window  
The Main Window is displayed when you open the HP Smart Document Scan software.  
Use this window to complete the following tasks:  
Start a scan: Load the original in the document feeder, select a profile, and then click  
Scan. The scan will be completed using the settings associated with the selected  
profile.  
Work with profiles: Create and modify profiles to specify the scanner settings and  
the actions to take on your scanned documents.  
Scan Progress Window  
The Scan Progress Window opens when you start a scan. Use this window to complete  
the following tasks:  
View thumbnails of the pages as they are scanned  
Scan more pages  
Rescan pages individually  
Edit pages individually to crop, rotate, and deskew the images.  
Reorganize or delete pages  
Complete the scan and process the document  
For more information, click Help on the HP Smart Document Scan Software menu bar.  
Scanner software  
 
5
   
Chapter 1  
HP Scanner Tools Utility  
Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front  
panel, to create scan profiles that use third-party scanning software, and to find  
information about scanner settings, status, and maintenance.  
To open the utility, do one of the following:  
Double-click the HP Scanner Tools Utility icon on the desktop.  
Press the Tools ( ) button on the scanner front panel.  
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,  
point to 7000 or 5000, and then click HP Scanner Tools Utility.  
For more information, see the HP Scanner Tools Utility Help.  
6
Scanner overview  
 
   
2 Use the scanner  
The following topics describe the HP Scanjet scanner as well as how to scan or copy  
original documents.  
Load originals  
For helpful information on loading your documents properly, refer to the following topics.  
Document loading tips  
The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper.  
When using heavier paper, the maximum capacity is decreased.  
The card capacity of the document feeder is 10 cards.  
Be sure that your documents are within these guidelines:  
Width:  
52 mm to 216 mm (2.1 in to 8.5 in)  
74 mm to 864 mm (2.9 in to 34 in)  
50 g/m2 to 120 g/m2 (13.3 lb to 32 lb)  
Length:  
Weight:  
In the scanning software, set the page size to match the width and length of the paper  
that you are scanning.  
The scanner document feeder can process cards that meet the following  
specifications:  
Minimum size:  
52 mm x 74 mm (2.1 in x 2.9 in)  
210 mm x 269 mm (8.3 in x 10.6 in)  
253 g/m2 (12 points or 102 lb)  
326 g/m2 (15 points or 120 lb)  
Maximum size:  
Minimum weight:  
Maximum weight:  
Use the scanner  
 
7
       
Chapter 2  
Scanning the following types of documents might result in paper jams or damage to  
the documents.  
Wrinkled or creased  
documents  
Curled documents  
Torn documents  
Carbon paper  
Documents with paper clips  
or staples  
Coated paper  
Extremely thin, translucent  
paper  
Paper with adhesive notes or  
flags attached  
Photos  
Overhead transparencies  
Papers that are stuck  
together  
Paper with wet substances  
such as glue or correction  
fluid  
Smooth out any folds or curls in your documents before placing them into the feeder.  
If the leading edge of a document is curled or folded, it may cause a paper jam.  
When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as  
business cards), place the pages with the long side parallel to the paper guides.  
To scan fragile documents (such as photos or documents on wrinkled or very  
lightweight paper), place the document in a clear, heavyweight document sleeve no  
wider than 216 mm (8.5 in) before loading them into the document feeder.  
TIP: If you do not have an appropriately-sized document sleeve, consider using  
a sleeve intended for use in a ring binder. Trim the ring-side edge so the sleeve  
is no more than 216 mm (8.5 in) wide.  
Make sure that the hatch on the document feeder is securely latched. To properly  
close the hatch, press until you hear a click.  
Adjust the paper guides to the width of the documents. Make sure that the paper  
guides touch the edges of the original. If there is any clearance between the paper  
guides and the edges of the documents, the scanned image might be skewed.  
When placing a stack of documents into the feeder, gently set the stack in the  
document feeder. Do not drop the stack into the feeder and do not tap the top edge  
of the stack after you have placed the stack in the document feeder.  
Clean the scanning rollers if the rollers are visibly dirty or after scanning a document  
that has pencil writing on it.  
See also  
8
Use the scanner  
 
Load documents  
1. Pull up the document feeder extension and adjust the output tray.  
2. Adjust the paper guides to the width of the documents. Take care not to overtighten  
the guides, which can restrict paper feeding.  
When scanning small originals such as checks, it is especially important that the  
paper guides fit snugly against the edges of the original.  
Load originals  
 
9
   
Chapter 2  
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan  
the edge that will be pointing into the feeder in one direction, and then fan that same  
edge in the opposite direction.  
4. Align the edges of the documents by tapping the bottom of the stack against the table  
top. Rotate the stack 90 degrees and repeat.  
5. Gently set the stack in the document feeder. Load the pages face down with the top  
of the pages pointing into the feeder.  
For best results, do not drop the stack into the feeder and do not tap the top edge of  
the stack after you have placed it in the document feeder.  
6. Verify that the paper guides are aligned with the edges of the stack.  
10  
Use the scanner  
 
Load cards into the document feeder  
To load cards into the document feeder, follow these steps:  
1. Place the stack of cards face down with the long dimension parallel to the paper  
guides.  
2. Adjust the paper guides to center the original. Make sure the paper guides touch the  
edges of the original.  
Scan and copy  
The following topics describe how to scan or copy originals using the scanner and the  
scanner software.  
Tips on scanning and copying  
If the scanner LCD does not display any scan or copy profiles, open the HP Scanner  
Tools Utility to load the profiles onto the scanner.  
To reduce paper jams, use scan settings that specify the actual dimensions of the  
pages that you are scanning.  
To cancel a scan or copy, press Cancel ( ).  
If you press Scan Duplex ( ), the scanner processes both sides of the original  
regardless of the scan profile setting. If you press Scan Simplex ( ), the scanner  
processes only one side of the original.  
Scan and copy  
 
11  
       
Chapter 2  
If you want to change the copy settings, select Start copy software and then press  
either the Scan Simplex ( ) or Scan Duplex ( ) button. The HP Copy software starts  
on the connected computer where you can modify copy settings.  
You can create scan profiles that use third-party scanning software. For more  
information, see the HP Scanning Tools Utility Help.  
Scan from the scanner buttons  
To scan using the scanner buttons, follow these steps:  
1. Load the originals.  
2.  
3.  
Use  
and  
to select the scan or copy profile you want.  
If you selected a copy profile, press OK, use  
copies you want, and then press OK.  
and  
to specify the number of  
TIP: If you selected a scan profile, pressing OK displays the scan profile's file  
type, color mode, and resolution. To return to the profiles list, press  
.
4. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for two-sided  
scans.  
Scan from HP Smart Document Scan Software  
You can start a scan from the HP Smart Document Scan Software.  
1. Do one of the following:  
Double-click the HP Smart Document Scan Software icon on the computer  
desktop.  
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,  
and then click HP Smart Document Scan Software.  
2. Select a profile, and then click Scan.  
TIP: A description of the selected profile is displayed below the list.  
3. Follow the onscreen instructions to complete the scan.  
For more information, see the HP Smart Document Scan Software Help.  
Scan from ISIS- or TWAIN-compliant scanning software  
You can scan an image or document directly into a software program if the program is  
ISIS or TWAIN compliant. Generally, the program is compliant if it has a menu option  
such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the  
program is compliant or what the option is, see the documentation for that program.  
1. Start the scanning software, and then select the ISIS or TWAIN data source.  
2. Select the settings that are appropriate for the documents that you are scanning.  
3. Carry out the appropriate actions to complete the scan.  
12  
Use the scanner  
 
         
For more information, see the online help for the scanning software.  
Scan and copy  
 
13  
3 Useful scanner features  
Experienced document management professionals might be interested in the following  
scan features. These features are available from any document TWAIN or ISIS  
application that allows you to modify the scan settings in its user interface.  
Work with scan profiles  
Scan profiles provide a fast, efficient way to select the settings for frequently-performed  
scanning tasks.  
You can use the HP Smart Document Scan Software to set up and modify profiles.  
You can use the Scanner Tools Utility to create profiles associated with ISIS- or  
TWAIN-compliant third-party applications, and to populate the scanner LCD list.  
View profiles  
To view the existing HP Smart Document Scan Software profiles, follow these steps:  
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart  
Document Scan, and then click HP Smart Document Scan Software.  
2. View the list of profiles.  
To view all existing scan profiles, follow these steps:  
1. Turn on the scanner and start the HP Scanner Tools Utility.  
2. Click the Profiles tab.  
Create HP Smart Document Scan Software profiles  
To create an HP Smart Document Scan Software profile, follow these steps:  
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart  
Document Scan, and then click HP Smart Document Scan Software.  
2. Click New.  
The Create New Profile dialog box is displayed.  
3. In the Profile name box, type the name you want or accept the default name.  
TIP: You might want to set up the new profile based on an existing one. To do  
so, select the Copy settings from profile check box, and then select an existing  
profile from the list.  
4. Click Continue.  
The Profile Settings dialog box is displayed.  
5. Select the settings for the profile.  
14  
Useful scanner features  
 
         
For more information, see the HP Smart Document Scan Software Help.  
Create scan profiles that use third-party scanning software  
If you have scanning software that you want to use with your scanner, you can create  
profiles that use your software.  
To create a third-party scan profile, follow these steps:  
1. Turn on the scanner and start the HP Scanner Tools Utility.  
2. Click the Profiles tab.  
3. In the Other application profiles area, click Create.  
4. Complete the fields in the Create Other Application dialog box.  
Application: Enter the complete path and filename of the scanning software you  
want to use, or click Browse to locate and select it.  
Title: Enter a name for this profile as you want it to display in the scanner LCD  
list. You can enter up to 32 characters (16 for double-byte languages such as  
Chinese and Korean).  
Details: Enter a description of up to 24 characters (12 for double-byte languages).  
5. Command Line for Simplex Button and Command Line for Duplex Button: If your  
scanning application supports specific command line parameters for scanning, enter  
them here.  
6. When you are done, click OK.  
TIP: If you later want to edit or delete the third-party profile you created, click either  
Edit or Delete in the Other application profiles area on the Profiles tab.  
Import and export HP Smart Document Scan Profiles  
Profiles can be exported into and imported from an XML file so that administrators can  
set up profiles for a workgroup, users can transfer their profiles from one machine to  
another, and users can share custom profiles with each other.  
Scan extra long documents  
By default, the HP Smart Document Scan Software accepts a stack of originals up to 216  
mm x 356 mm (8.5 in x 14 in). You can choose to scan single pages up to 216 mm x 864  
mm (8.5 in x 34 in).  
NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34  
in) of document pages can be wrinkled as a result of the jam. Therefore, select scan  
profiles that specify long pages only when you are scanning pages longer than 356  
mm (14 in).  
Scan extra long documents  
 
15  
         
Chapter 3  
To enable long-page scans in an HP Smart Document Scan Software profile, follow these  
steps:  
1. Open the HP Smart Document Scan Software.  
2. Select a scan profile, and then click Edit.  
3. Set the page size:  
On the Scan tab of the Profile Settings dialog box, select Custom in the Size  
drop-down list, and then type the actual page dimensions, up to 216 mm x 864  
mm (8.5 in x 34 in), in the Width and Height boxes.  
TIP: Alternatively, you can select Maximum in the Size drop-down list. The  
resulting scanned image size will be 216 mm (8.5 in) wide and the actual page  
length up to 864 mm (34 in) long.  
NOTE: In other scanning software, the page size settings are on the Layout tab  
of the ISIS or TWAIN Advanced Settings dialog box.  
NOTE: Some scanning and destination software might not support all of the  
page sizes that the scanner accepts.  
NOTE: HP recommends scanning long pages individually at a resolution of 300  
dpi or lower.  
Reduce file size with hardware compression  
The scanner supports multiple levels of JPEG compression to increase the rate of data  
transfer from the scanner to the scanning software on the computer. The scanner  
compresses the data during the scanning process. The scanning software can  
uncompress the data in order to create scanned images. JPEG compression works on  
grayscale and color scans.  
To enable JPEG compression in an HP Smart Document Scan Software profile, follow  
these steps:  
1. Open the HP Smart Document Scan Software.  
2. Select a scan profile, and then click Edit.  
3. Turn on compression:  
On the Scan tab of the Profile Settings dialog box, select the Use scanner  
compression (for optimal speed) check box.  
4. Set how much compression should be performed:  
a. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.  
b. On the More tab of the Properties dialog box, move the Scanner JPEG  
Compression to the value that you want.  
NOTE: Use the ISIS or TWAIN user interface to control compression in third-party  
software.  
16  
Useful scanner features  
 
   
Filter out color from a document (color dropout)  
Available color dropout options depend upon your scanner.  
HP Scanjet 7000: You can filter out a color channel (red, green, or blue) or up to  
three individual colors. For specific colors, the sensitivity setting controls how closely  
a scanned color must approximate the specified color.  
HP Scanjet 5000: You can filter out a color channel (red, green, or blue).  
Removing colors from the scan might reduce the scan file size and improve optical  
character recognition (OCR) results.  
To select colors to eliminate from a scan in an HP Smart Document Scan Software profile,  
follow these steps:  
1. Open the HP Smart Document Scan Software.  
2. Select a scan profile, and then click Edit.  
3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.  
4. On the Color Dropout tab of the Properties dialog box, specify the color dropout  
settings.  
Only the color dropout options available for your scanner are selectable.  
For information about the color dropout settings, see the online help for the scanning  
software that you are using.  
NOTE: The color channel filter only applies to grayscale scans and to black and  
white scans. Specific color filters apply to all color modes.  
NOTE: Use the ISIS or TWAIN user interface to filter out color in third-party scanning  
software.  
Hardware Misfeed (Multipick) Detection  
NOTE: Hardware (Misfeed) Multipick Detection is only available on the HP Scanjet  
7000. The HP Scanjet 5000 supports Software Multipick Detection.  
The Misfeed (Multipick) Detection feature stops the scan or copy process if it senses that  
multiple pages are fed into the scanner at one time.  
HP Scanjet 7000: This feature is enabled by default.  
HP Scanjet 5000: Software Multipick Detect is disabled by default.  
You might want to disable the Misfeed (Multipick) Detection feature if you are scanning  
multipart forms (a use that HP does not recommend).  
To change the Misfeed (Multipick) Detection setting in an HP Smart Document Scan  
Software profile, follow these steps:  
1. Open the HP Smart Document Scan Software.  
2. Select a scan profile, and then click Edit.  
Hardware Misfeed (Multipick) Detection  
 
17  
       
Chapter 3  
3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.  
4. On the More tab of the Properties dialog box:  
Clear the Enable check box (located under the Misfeed (Multipick) Detection  
heading) to disable this feature.  
Select the Enable check box to enable this feature.  
18  
Useful scanner features  
 
4 Care and maintenance  
This section presents information about how to care for and maintain the scanner.  
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care  
necessary depends upon several factors, including the amount of use and the  
environment. You should perform routine cleaning as necessary.  
CAUTION: Before placing an item in the document feeder, make sure that the item  
does not contain wet glue, correction fluid, or other substances that can be transferred  
to the interior of the scanner.  
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached  
material. Sheets should not be stuck together.  
HP Scanner Tools Utility Maintenance tab  
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage,  
maintenance history, and settings. You can record scanner maintenance and change the  
setting for maintenance alerts.  
For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press  
the Tools button on the scanner front panel, and then click Help in the dialog box.  
Order maintenance and scanning supplies  
You can purchase maintenance parts for your scanner.  
1. Visit the HP scanner parts Web site at www.hp.com/buy/parts.  
2. Select your language, and then click the arrow.  
Clean the scanner glass  
Both strips of glass in the scanner should be cleaned periodically. The two small strips  
of gray reflective material should be lightly dusted if debris is present.  
To clean the strips of glass, follow these steps:  
1. Press the Power switch to the off position, and then disconnect the USB cable and  
power supply from the scanner.  
2. Open the scanner hatch.  
Care and maintenance  
 
19  
             
Chapter 4  
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass  
cleaner.  
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners  
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which  
can damage the scanner glass. Avoid isopropyl alcohol because it can leave  
streaks on the glass.  
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is  
applied, the cleaner could leak under the glass and damage the scanner.  
4. Dry the glass with a dry, soft, lint-free cloth.  
5. With a light touch, dust the two small strips of gray reflective material with a dry, soft,  
lint-free cloth.  
6. Close the scanner hatch, and then reconnect the USB cable and power supply to the  
scanner.  
Clean the paper path  
If scanned images have streaks or scratches, use the HP paper-path cleaning cloth to  
clean the paper path.  
NOTE: If you experience repeated document jams, clean the rollers.  
To clean the paper path, follow these steps:  
1. Open the sealed HP paper-path cleaning cloth container, starting at the notch. Take  
care not to tear the cleaning cloth.  
2. Remove the cleaning cloth and unfold it.  
20  
Care and maintenance  
 
   
3. Place the unfolded cloth into the document feeder.  
4.  
Press the Tools ( ) button to open the Scanner Tools Utility. Click the  
Maintenance tab.  
5. Click the Clean button to feed the cloth through the scanner.  
CAUTION: Wait two minutes for the components to dry before proceeding to the  
next step.  
6. Place up to five pages of printed paper in the scanner. Scan and view the results.  
7. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled  
through the scanner up to five times within 30 minutes. After that, the cloth will dry  
out.  
If repeated cycling of the cleaning cloth does not remove the streaks from the scanned  
images, clean the rollers.  
Clean the rollers  
As a guideline, clean the rollers after every 5,000 scans. Note that this guideline might  
vary based on the type of documents you are scanning and under the following conditions:  
If cleaning the paper path did not remove the streaks or scratches from the scanned  
images.  
If you experience repeated document jams.  
Clean the rollers  
 
21  
   
Chapter 4  
To clean the rollers, follow these steps:  
1. Press the Power switch to the off position, and then disconnect the USB cable and  
power supply from the scanner.  
2. Open the scanner hatch.  
3. Open the roller cover on the inside of the scanner hatch and lift the roller up.  
4. Remove any visible lint or dust from the roller and its housing using either compressed  
air or a clean lint-free cloth moistened with isopropyl alcohol.  
22  
Care and maintenance  
 
5. Reinsert the roller into the housing.  
6. Open the door on the inside of the scanner, open the roller covers, and then remove  
the rollers.  
7. Remove any visible lint or dust from the rollers and their housing using either  
compressed air or a clean lint-free cloth moistened with isopropyl alcohol.  
8. Reinsert the rollers into the housing. Rotate the rollers as you slide them to the left to  
match up the notches on the roller axle and axle holder. Close the roller cover door  
and then close the door on the inside of the scanner.  
Clean the rollers  
 
23  
Chapter 4  
9. Clean the non-removable rollers using either compressed air or a clean lint-free cloth  
moistened with isopropyl alcohol.  
10. Close the scanner hatch, and then reconnect the USB cable and power supply to the  
scanner.  
11. Press the Power switch to the on position, and then update the scanner maintenance  
history:  
a.  
Press the Tools ( ) button on the scanner front panel to open on the HP Scanner  
Tools Utility.  
b. In the Record Cleaning section of the Maintenance tab, click Record  
Cleaning.  
For more information, see the HP Scanner Tools Utility Help.  
Replace the rollers  
Replace the rollers under the following conditions:  
When the Maintenance Recommended dialog box indicates they are due for  
maintenance.  
If you experience repeated document jams and cleaning the rollers did not help.  
The roller replacement kit contains rollers and installation instructions. To order the  
replacement kit, go to www.hp.com/support.  
NOTE: The roller replacement kit is a consumable and is not covered under warranty  
or standard service agreements.  
To replace the rollers, follow these steps:  
1. Press the Power switch to the off position, and then disconnect the USB cable and  
power supply from the scanner.  
2. Replace the rollers as described in the installation instructions that were included with  
the replacement kit.  
24  
Care and maintenance  
 
   
3. Close the scanner hatch, and then reconnect the USB cable and power supply to the  
scanner.  
4. Update the scanner maintenance history:  
a.  
Press the Tools ( ) button on the scanner front panel to open on the HP Scanner  
Tools Utility.  
b. In the Record Replacement section of the Maintenance tab, click Record  
Replacement.  
For more information, see the HP Scanner Tools Utility Help.  
NOTE: HP recommends that you replace the rollers every 100,000 scans.  
The HP Scanner Tools Utility can remind you when service is needed, which depends  
on many conditions and might be sooner than this replacement interval.  
Replace the rollers  
 
25  
5 Troubleshooting  
This section contains solutions for common problems with the scanner.  
For additional troubleshooting, see the Help for the HP scanning program that you are  
using.  
Scanner error codes  
For help responding to an error code, see the appropriate topics below.  
Error Code  
USB Error  
Description  
1. Check the USB connection between the scanner and the  
computer.  
2. Use the Windows Device Manager tool to verify that the  
computer recognizes the scanner.  
Windows 2000/XP/XP, 64 bit: The Windows Device  
Manager tool is available on the Hardware tab of the  
Systems tool in the Control Panel.  
Vista/Vista, 64 bit: If you have the categorized Control  
Panel view, select Control Panel, select Hardware and  
Sound, and then select Device Manager. If you have the  
Classic view, select Control Panel, then select Device  
Manager.  
3. If the computer does not recognize the scanner, uninstall and  
then reinstall the scanner software.  
4. If the problem persists, see www.hp.com/support.  
Paper Jam  
A document feeder paper jam has been detected. Open the hatch  
and clear the jam.  
Hatch Open  
The hatch on the document feeder is open or not securely latched.  
Please close the hatch by pressing until you hear a click, and then  
rescan.  
Motor Failure  
Lamp Error  
Press the Power switch to the off position. Wait 30 seconds, and  
then press the Power switch to the on position. If the message is  
still displayed, see www.hp.com/support.  
Press the Power switch to the off position. Wait 30 seconds, and  
then press the Power switch to the on position. If the message is  
still displayed, see www.hp.com/support.  
26  
Troubleshooting  
 
   
(continued)  
Error Code  
Description  
Paper Error  
The document feeder cannot pick up the paper or the paper is  
jammed. Follow these steps to resolve the error:  
1. Remove the paper from the document feeder.  
2. Sort through the stack to make sure the sheets are not stuck  
together.  
3. Make sure the paper meets the size and weight specifications,  
as specified in the scanner User Guide.  
4. Replace the stack of originals and try again.  
Hardware Error  
Two conditions could generate this error.  
A hardware failure occurred. Press the Power switch to the off  
position. Wait 30 seconds, and then press the Power switch to  
the on position. If the message is still displayed, see  
The scanner requires routine maintenance. View the  
maintenance message on your computer screen.  
Basic troubleshooting tips  
Simple issues such as smudges on the scanner glass or loose cables can cause your  
scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate.  
Always check the following items when you encounter scanning problems.  
If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty  
or smudged. If so, clean the glass strips.  
If you are scanning a document using an OCR shortcut, make sure that the original  
document is clear and crisp enough to be scanned.  
Make sure that the USB and power cables are firmly seated in their respective  
connectors on the back of the scanner, and that the power cord is plugged into a  
working electrical outlet.  
If you have connected the scanner to the computer through a USB hub or through a  
USB port on the front of the computer, disconnect the scanner and then reconnect it  
to a USB port on the back of the computer.  
Make sure that the scanner buttons are enabled.  
Turn off the scanner, wait 60 seconds, and then turn on the scanner.  
Make sure the scanner latch is closed.  
Restart the computer.  
If you continue to have problems, it is possible that your HP scanning software, firmware,  
or associated drivers are out of date or have become corrupted. See www.hp.com/  
support to locate software, firmware, and driver updates for your scanner.  
See also  
Basic troubleshooting tips  
 
27  
   
Chapter 5  
Scanner installation troubleshooting  
Check the cables  
Cable type  
Action  
Power cable  
The power cable is connected between the scanner and a power outlet.  
Ensure that the power cable is securely connected between the  
scanner and a live electrical outlet or surge protector.  
If the power cable is connected to a surge protector, ensure that the  
surge protector is plugged into an outlet and turned on.  
Turn off the scanner power switch and turn off the computer. After  
60 seconds, turn the scanner back on and then turn on the computer,  
in that order.  
USB cable  
The USB cable is connected between the scanner and the computer.  
Use the cable that was included with the scanner. Another USB cable  
might not be compatible with the scanner.  
Ensure that the USB cable is securely connected between the  
scanner and the computer.  
If the USB cable is connected to a USB port on the front of the  
computer, move it to a USB port on the back of the computer.  
For additional USB troubleshooting information, see www.hp.com/  
support, select your country/region, and then use the search tool to find  
USB troubleshooting topics.  
Uninstall and then reinstall the HP Scanjet utilities  
If checking the scanner cable connections did not solve the problem, the problem might  
have occurred because of an incomplete installation. Try uninstalling and then reinstalling  
the HP Scanjet utilities.  
1. Press the Power switch to the off position, and then disconnect the USB cable and  
power cable from the scanner.  
2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from  
the Control Panel to uninstall the following items:  
HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/  
TWAIN  
HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities  
3. Restart the computer.  
4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP  
Scanjet Drivers and Tools.  
5. Reconnect the USB cable and power cable to the scanner, and then press the  
Power switch to the on position.  
28  
Troubleshooting  
 
           
Scanner initialization or hardware problems  
Check the USB connection  
Check the physical connection to the scanner.  
Use the cable that was included with the scanner. Another USB cable might not be  
compatible with the scanner.  
Ensure that the USB cable is securely connected between the scanner and the  
computer. The trident icon on the USB cable faces up when the cable is properly  
connected to the scanner.  
If the problem persists after verifying the above items, try the following:  
1. Do one of the following tasks depending on how the scanner is connected to the  
computer:  
If the USB cable is connected to a USB hub or a docking station for a laptop,  
disconnect the USB cable from the USB hub or the docking station, and then  
connect the USB cable to a USB port on the back of the computer.  
If the USB cable is directly connected to the computer, plug it into a different USB  
port on the back of the computer.  
Remove all other USB devices from the computer except for the keyboard and  
the mouse.  
2. Press the Power switch to the off position, wait 30 seconds, and then press the  
Power switch to the on position.  
3. Restart the computer.  
4. After the computer has restarted, try using the scanner.  
If the scanner works, reconnect any additional USB devices one at a time; try the  
scanner after connecting each additional device. Disconnect any USB devices  
that prevent the scanner from working.  
If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers  
and utilities.  
See also  
Check that the scanner has power  
The power cable is connected between the scanner and a power outlet.  
Ensure that the power cable is securely connected between the scanner and a live  
electrical outlet.  
If the power cable is connected to a surge protector, ensure that the surge protector  
is plugged into an outlet and turned on.  
Scanner initialization or hardware problems  
 
29  
       
Chapter 5  
If the problem persists after verifying the above items, follow these steps:  
1. Press the Power switch to the off position, and then disconnect the power cable from  
the scanner.  
2. Wait 30 seconds.  
3. Reconnect the power cable to the scanner, then press the Power switch to the on  
position.  
See also  
Reset the scanner  
If you receive an error message similar to Scanner initialization failed or Scanner not  
found when trying to use the scanner, you should reset the scanner.  
To reset the scanner, follow these steps:  
1. Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they  
are open.  
2. Disconnect the USB cable that connects the scanner to the computer.  
3. Turn the computer off, wait 60 seconds, and then turn on the computer.  
4. Reconnect the USB cable to a USB port on the back of the computer.  
Make sure that the USB cable is connected to the back of the scanner correctly.  
The trident icon on the USB cable faces up when the cable is properly connected  
to the scanner.  
Try connecting the USB cable to a different USB port on the back of the computer.  
Scanner has stopped working correctly  
If the scanner stops scanning, follow these steps. After each step, start a scan to see if  
the scanner is working. If the problem persists, proceed with the next step.  
1. A cable might be loose. Ensure that both the USB cable and power supply are properly  
connected.  
Use the cable that was included with the scanner. Another USB cable might not be  
compatible with the scanner.  
2. Ensure that the scanner is receiving power.  
a. Check that the green LED on the power supply case is on.  
b. If the green LED is not on, ensure that power is available to the power outlet or  
surge protector that the power supply is plugged into.  
c. If power is available to the power outlet or surge protector but the green LED is  
still not on, the power supply might be defective. Contact www.hp.com/support  
for assistance.  
3. Unplug the power cable from the power source, wait 60 seconds, and then plug it  
back in.  
4. Restart your computer.  
30  
Troubleshooting  
 
       
5. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from  
the Control Panel to uninstall the following applications:  
HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/  
TWAIN  
HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities  
6. Reinstall using the HP Scanning Software CD that came with your scanner.  
7. Reconnect the USB cable and power cable to the scanner, and then press the  
Power switch to the on position.  
Scanner operation problems  
Scanner will not turn on  
If the scanner will not turn on when you press the front panel scanner buttons, check the  
following:  
The scanner may be turned off. Be sure the Power switch located on the back of the  
scanner is in the on position.  
The scanner may have been unplugged. Check to see that the power supply has not  
become disconnected from the scanner or unplugged from the power source.  
The power supply might not be working.  
Check that the green LED on the power supply case is on.  
If the green LED is not on, ensure that power is available to the power outlet or  
surge protector that the power supply is plugged into.  
If power is available to the power outlet or surge protector but the green LED is  
still not on, the power supply might be defective. Contact www.hp.com/support  
for assistance.  
Scanner lamp stays on  
The scanner lamp should time out and turn off automatically after a period of inactivity  
(about 15 minutes).  
If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait  
30 seconds, and then turn the scanner back on.  
Scanner operation problems  
 
31  
         
Chapter 5  
NOTE: The scanner lamp does not turn off when paper is in the document feeder,  
when in Instant Lamp On mode, and when Energy Savings is turned off.  
Scanner does not scan right away  
Make sure the scanner hatch is closed, and that the power switch on the back of the  
scanner is in the on position.  
If the scanner has not been used for awhile, the scanner lamp might need to go through  
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it  
takes a moment after starting the software or pressing a scanner button for scanning to  
begin.  
You can enable Instant Lamp On mode in the HP Scanner Tools Utility.  
Scanner scans only one side of a two-sided page  
When scanning using the scanner buttons, press the Scan Duplex ( ) button.  
When using a scan profile for a third-party application, verify that the application  
supports duplex scanning.  
Scanned pages are missing at the scan destination  
When scanning, pages that stick together are scanned as one item. The hidden pages  
are not scanned.  
HP Scanjet 7000 only: The Misfeed (Multipick) Detection stops the scan if multiple pages  
are fed into the scanner at one time. To enable the Misfeed (Multipick) Detection feature  
in an HP Smart Document Scan Software profile, follow these steps:  
1. Open the HP Smart Document Scan Software.  
2. Select a scan profile, and then click Edit.  
3. On the Scan tab of the Profile Settings dialog box, click Advanced Settings.  
4. On the More tab of the Properties dialog box, select the Enable check box.  
See also  
Scanned image is fuzzy  
Verify that the document original is not fuzzy.  
HP Scanjet 7000 only: Use the Kofax Virtual ReScan Software which shipped with your  
scanner to process the scanned data. Such software cleans up the image and  
compresses the data.  
Check for any obstructions in the scanner paper path and make sure the paper width  
guides are positioned appropriately. Try another scan.  
Clean the glass strips inside the document feeder.  
Check the JPEG compression setting. If scanner compression is high, scanned data  
might be lost by the compression.  
32  
Troubleshooting  
 
               
See also  
Scanned pages are out of order at the scan destination  
Verify that the page order of the original document is correct before inserting into the  
document feeder.  
Make sure that there are no staples, paper clips, or any other attached material (such as  
adhesive notes) that may cause the pages to feed incorrectly.  
Verify that pages are not stuck together.  
Place the first page of a multiple page document toward the back of the document feeder.  
Optimize scanning and task speeds  
Several settings influence the total time for a scanning job. When you want to optimize  
scanning performance, consider the following information.  
To optimize performance, make sure your computer meets the recommended system  
requirements. To view minimum and recommended system requirements, see  
www.hp.com, select your country/region, search on your scanner model, and then  
search on datasheet.  
In the scanning software, choose the layout setting that matches the orientation of  
the originals in the document feeder.  
To optimize data transfer from the scanner to the scanning software on the computer,  
enable scanner hardware (JPEG) compression. Typically, the use of scanner  
compression reduces the time to complete all color scans and grayscale scans with  
resolution above 300 dpi. Scanner compression affects the rate of data transfer only  
and can be used with all output formats.  
If you are scanning to edit text, the optical character recognition (OCR) software  
requires more processing time than for non-OCR scans, which is normal. Wait for the  
item to scan.  
NOTE: For the best OCR results, scanner compression should be set to the  
minimum compression level or disabled.  
Scanning at a higher resolution than necessary increases scanning time and creates  
a larger file with no additional benefit. If you are scanning at a high resolution, set the  
resolution to a lower level to increase scanning speed.  
See also  
The scan is completely black or completely white  
The item might not be placed correctly in the document feeder. Make sure that the item  
you are trying to scan is placed face down.  
Scanner operation problems  
 
33  
           
Chapter 5  
Scanned images are not straight  
Verify that the document feeder guides are centered on the scanner and set to an  
appropriate width for the original being scanned. Make sure the paper guides touch the  
edges of the original.  
Vertical white stripes appear on the printed page  
The destination printer might be out of toner or ink. Scan a different original to the same  
printer to see if the issue lies with the printer.  
If the second scan has the same problem, try scanning to a different printer.  
See also  
Scan files are too large  
If the saved scan files are very large, try the following:  
Verify the scan resolution setting:  
200 dpi is sufficient for storing documents as images.  
For most fonts, 300 dpi is sufficient for using optical character recognition (OCR)  
to create editable text.  
For Asian fonts and small fonts, 400 dpi is the recommended resolution.  
Scanning at a higher resolution than necessary creates a larger file with no additional  
benefit.  
Color scans create larger files than do black and white scans.  
If you are scanning a large number of pages at one time, consider scanning fewer  
pages at a time to create more, smaller files.  
HP Scanjet 7000 only: Use the Kofax Virtual ReScan Software which shipped with  
your scanner to process the scanned data. Such software cleans up the image and  
compresses the data, which can result in a smaller file.  
See also  
Scanner buttons are not working correctly  
After each step, press a button to see if it is working correctly. If the problem persists,  
proceed with the next step.  
1. A cable might be loose. Ensure that the USB cable and the power supply are securely  
connected.  
2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use  
the HP Scanner Tools Utility to re-enable the buttons.  
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.  
34  
Troubleshooting  
 
             
4. Restart your computer.  
5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools  
Utility. Try the following procedure:  
a. Open Control Panel, select Scanners and Cameras, and then select your  
scanner model from the list.  
b. Display the scanner properties:  
Windows 2000: Click Properties.  
Windows XP and Vista: Right-click your scanner model, and then click  
Properties.  
c. Examine the buttons setting for your scanner:  
Windows 2000: Ensure that the Disable Device Events option is not  
selected.  
Windows XP and Vista: Ensure the Take No Action option is not selected.  
See also  
Scanner paper path problems  
Paper jamming, skewing, misfeeds, or multiple-page feeds  
Check that all rollers are in place and that the roller doors and scanner hatch are  
closed.  
If the pages look skewed as they feed into the scanner paper path, check the resulting  
scanned images in the software to ensure that they are not skewed.  
The pages might not be placed correctly. Straighten the pages and adjust the paper  
guides to center the stack.  
The paper guides must be touching the sides of the paper stack to work properly.  
Please ensure that the paper stack is straight and the guides are against the paper  
stack.  
The document feeder or output tray might contain more than the maximum number  
of pages. Load fewer pages in the document feeder, and remove pages from the  
output tray.  
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean  
the rollers. If misfeeds still occur, replace the rollers.  
Scanner paper path problems  
 
35  
       
Chapter 5  
See also  
Scanning fragile originals  
To safely scan fragile originals (photographs or documents on wrinkled or very lightweight  
paper) place originals in a clear, heavyweight document sleeve that is no more than 216  
mm (8.5 in) wide before inserting into the document feeder.  
TIP: If you do not have an appropriately-sized document sleeve, consider using a  
sheet protector intended for use in a ring binder. Trim the ring-side edge so the sleeve  
is no more than 216 mm (8.5 in) wide.  
Paper does not feed from the scanner  
Re-load the pages into the document feeder, ensuring that they make contact with the  
rollers.  
The scanner hatch might not be securely latched. Open the scanner hatch and then close  
it by pressing firmly.  
A problem with the scanner hardware might exist. Follow this procedure to test the  
scanner:  
1. Ensure that the power supply is securely connected between the scanner and a live  
electrical outlet or surge protector. Check that the green LED on the power supply  
case is on to verify that the power supply is functional.  
2. If the power supply is connected to a surge protector, ensure that the surge protector  
is plugged into an outlet and turned on.  
3. Disconnect the power supply from the scanner and turn off the computer. After 60  
seconds, reconnect the power supply to the scanner and then turn on the computer,  
in that order.  
4. Try to rescan.  
See also  
Originals are curling up in the scanner output tray.  
Under dry conditions, lightweight originals such as those printed on carbonless copy  
paper may curl in the output tray. To minimize curl, flatten curled edges on the originals  
before placing them in the document feeder. If you cannot flatten curled edges, make  
sure the curled edges are facing down when you place the originals in the document  
feeder.  
36  
Troubleshooting  
 
       
The bottom of the scanned image is cut off  
By default, the scanning software can scan media that is up to 356 mm (14 in) long. For  
longer pages, the end of the document is not included in the scanned image.  
Verify that you have specified an appropriate page size in the scanning software.  
See also  
The scanned images have streaks or scratches  
After each step, try another scan to see if the streaks or scratches are still apparent. If  
so, then try the next step. For information on cleaning the scanner, see the Care and  
maintenance section.  
Check that the originals are clean and unwrinkled.  
Use a cleaning cloth in the scanner paper path.  
Clean the glass strips inside the document feeder.  
Clean the rollers manually.  
See also  
An item loaded in the scanner jams repeatedly  
The item might not meet the guidelines for acceptable originals.  
The item might have something on it, such as staples or self-adhesive notes on the  
original that must be removed.  
Make sure the paper guides touch the edges of the original.  
See also  
Scanner paper path problems  
 
37  
           
Chapter 5  
Clear jams from the scanner paper path  
To clear a paper jam:  
1. Open the scanner hatch.  
2. Remove the originals or any obstructions from the paper path.  
3. Remove any debris (paper, staples, clips, etc.) that you see in the paper path.  
4. Close the scanner hatch until it snaps into place.  
5. Reload the unscanned originals in the document feeder.  
6. Resume scanning.  
See also  
38  
Troubleshooting  
 
 
Contact HP Support  
For support contact information, see the printed Getting Started Guide that came with the  
scanner, or see www.hp.com/support.  
Contact HP Support  
 
39  
   
6 Product accessibility and  
support  
Accessibility options on this scanner include an LCD Reader and the ability to enable and  
disable scanner buttons.  
NOTE: The scanner User Guide is available in a Help format that is readable by  
most screen readers. To find this file, click Start, point to Programs or All  
Programs, point to HP, point to Scanjet, point to 7000 or 5000, and then click User  
Guide.  
See also  
LCD Reader  
The LCD Reader is software that outputs the status of the LCD on the scanner front panel  
to the computer monitor as the LCD changes. The LCD Reader enables accessibility  
software tools to express what is being shown on the scanner front panel.  
To use the LCD Reader, follow these steps:  
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard  
\Scanjet\, and then to the 7000 or 5000 directory.  
2. To open the program, double-click hplcd.exe.  
NOTE: The LCD Reader is not able to display the LCD text when there is a USB  
connection error or the scanner is off.  
Control of the scanner buttons  
To prevent buttons from being pushed accidentally, you can disable the buttons on the  
scanner front panel.  
When the buttons are disabled, you always start scans and copies from the computer  
using scanning software. You can still press the Cancel ( ) button on the scanner front  
panel to stop a scan or copy and the Power Save button to put the scanner into Power  
Save mode.  
40  
Product accessibility and support  
 
           
To turn off the scanner buttons, follow these steps:  
1. Open the HP Scanner Tools Utility.  
2. On the Profiles tab, select the Disable front panel buttons check box.  
To turn on the scanner buttons, clear the Disable front panel buttons check box.  
NOTE: You must have administrative privileges on the computer to change the  
setting of this check box.  
Getting assistance  
In order to get the best results from your HP product, please consult the following HP  
support offerings:  
1. Review the troubleshooting chapter in this guide.  
2. See the HP online support website at www.hp.com/support, or contact your point of  
purchase.  
HP online support is available to all HP customers. It is the fastest source for up-to-  
date product information and expert assistance, including the following features:  
Online chat and email access to qualified online support specialists  
Software, firmware, and driver updates for your product  
Valuable product and troubleshooting information for technical issues  
Proactive product updates, support alerts, and HP newsletters (available when  
you register your product)  
3. HP support by phone  
Support options and fees vary by product, country/region, and language.  
Fees and policies are subject to change without notice. Please see www.hp.com/  
support for the latest information.  
4. Post-warranty period  
After the limited warranty period, help is available online at www.hp.com/support.  
5. Extending or upgrading your warranty  
If you would like to extend or upgrade the product’s warranty, please contact your  
point of purchase or see the HP Care Pack Services at www.hp.com/support.  
6. If you already purchased an HP Care Pack Service, please check the support  
conditions in your contract.  
Getting assistance  
41  
 
     
Index  
scan profiles 14  
Scanner JPEG  
A
M
accessibility 40  
applications  
scan from 12  
maintenance  
compression 16  
clean paper path 20  
HP Scanner Tools Utility  
Maintenance tab 19  
feeding problems 35  
fragile items, scanning 36  
fuzzy images 32  
B
media  
black scans  
troubleshoot 33  
blurry images 32  
buttons  
jams 37  
G
misfeeds 35  
troubleshoot 35  
glass, clean 19  
H
misfeeds  
scanner front panel 3  
hardware compression 16  
Hardware Misfeed (Multipick)  
Detection feature 17  
HP Care Pack Services 41  
HP paper-path cleaning  
HP Scanner Tools Utility  
Maintenance tab 19  
uses for 6  
troubleshoot 35  
multipick detection 17  
multiple-page feeds 35  
C
cables  
troubleshoot 28  
Cancel button 4  
Care Pack Services 41  
clean  
O
order  
roller replacement 24  
supplies 19  
HP Smart Document Scan  
Software  
scanner glass 19  
cleaning cloth 20  
Color dropout 17  
crooked images 34  
customer support 39  
cut-off images  
troubleshoot 37  
P
pages missing, troubleshoot 32  
pages out of order 33  
paper  
I
import profiles 15  
install software  
troubleshoot 28  
ISIS-compliant programs  
jams 37  
misfeeds 35  
troubleshoot 35  
paper-path  
D
disable scanner buttons 40  
document feeder  
load cards 11  
load paper 9  
J
feeding problems 35  
parts  
jams  
troubleshoot 37  
tips on loading 7  
Power Save mode 4, 31  
power supply  
troubleshoot cable 28  
product support 40  
profiles  
L
E
lamp  
export profiles 15  
troubleshoot 4, 31  
lines  
troubleshoot 34  
long-page support 15  
F
import and export 15  
programs  
features  
color dropout 17  
Hardware Misfeed  
(Multipick) Detection 17  
long-page support 15  
scan from 12  
R
reduce file size 16  
42  
 
 
Index  
replace rollers 24  
reset scanner 30  
rollers  
jams 37  
lamp stays on 4, 31  
misfeeds 35  
clean 21  
replace 24  
page order 33  
pages missing 32  
paper not feeding 35  
S
scan  
reset scanner 30  
scanning fragile items 36  
speed 32, 33  
stops working 30  
two-sided scans 32  
uninstall and reinstall  
software 28, 30  
warm-up time 4, 31  
feeding problems 35  
fragile items 36  
from HP Smart Document  
Scan Software 12  
from other programs 12  
paper originals 9  
scan profiles 14  
scanner  
white scans 33  
turn on scanner  
troubleshoot 31  
TWAIN-compliant programs  
scan from 12  
two-sided scans  
troubleshoot 32  
Scanner hardware  
compression 16  
scanner lamp  
troubleshoot 4, 31  
screen reader 40  
skewed images 34  
software  
U
troubleshoot installation 28  
uninstall and reinstall 28, 30  
speed  
uninstall and reinstall  
USB cable  
troubleshoot 32  
speed, troubleshoot 33  
streaks  
troubleshoot 37  
stripes  
troubleshoot 34  
supplies  
support 39, 40  
troubleshoot 28  
V
vertical white stripes  
troubleshoot 34  
W
warm-up time 4, 31  
warranty  
extended 41  
Web sites  
replacement parts 24  
white scans  
troubleshoot 33  
white stripes  
troubleshoot 34  
T
troubleshoot  
basic tips 27  
black scans 33  
cables 28  
check power 29  
crooked images 34  
feeding problems 35  
fragile items 36  
fuzzy images 32  
installation 28  
43  
 

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